Delivering meals along her route

U.S. Mail carrier Katie Doyle delivered some hot meals along with the mail after Hurricane Idalia made landfall.

Doyle knows of several households along her route that have residents who are elderly and shut in after Hurricane Idalia downed trees and damaged infrastructure in the area. When she saw that the Red Cross was giving out hot meals from an emergency vehicle parked at a community center in Greenville, she pulled over and picked up several meals to bring to the shut-in residents along her route.

“Thank you for doing what you do,” Doyle said to Red Cross volunteer Diane Webber, as she accepted a bag of meal containers packed with pork chops and green beans.

Recovering Emotionally

Mental health is important at every stage of your life. From childhood and adolescence through adulthood, our experiences heavily impact our emotional, psychological, and social well-being.

American Red Cross disaster mental health volunteers use their professional skills as licensed healthcare providers to deliver hands-on care and education to people who have experienced disasters and emergencies such as Hurricane Idalia, which made landfall in Florida and Georgia, leaving many families devastated. These volunteers work in emergency shelters and on outreach teams as they listen and talk with disaster-impacted clients about their experiences, stress levels, and coping skills.

Joyce Burns has been a Red Cross volunteer for five years and traveled from Connecticut for her sixth deployment to provide comfort to families and individuals impacted by Idalia. Burns works directly with families, including children, to navigate through the emotions that come with such loss.

“I think it’s important for people to get back to their norm as soon as they can but to also understand that it is okay to grieve after a loss even if no one died. Losing your home, your car, [and] your valuables is a loss that can bring grief and that is okay,” she said.

Carol M. Jaxson-Jager, Ph.D is a retired counselor and speech and hearing therapist and was inspired to join the Red Cross after working closely with the Department of Defense during Hurricane Katrina. She deployed to Tallahassee, Florida to assist with the disaster response for Hurricane Idalia with the Disaster Health Services unit as a Disaster Mental Health provider. Carol also assisted the Disaster Cycle Services team with feeding and distributing supplies. Her biggest takeaway from this operation was “driving around the neighborhood, going door-to-door handing out pamphlets and talking to people in distress.”

When asked about a piece of advice she’d give affected people she came across she said, “if you’re healthy enough to be talking to me, the fact that we’re talking means you’re willing to move forward.”

Thousands of people in the Southeast face a long road ahead to recovery as they continue cleaning up the devastation left behind by Hurricane Idalia. Recovery not only involves the physical aspects, but mental and emotional as well. There are several ways you can help to recover those affected by Idalia. For more information, visit redcross.org/volunteer,

Written by Dariana Molina & Jerrica Williams

“This is why we are here”

Ricky Christmas evacuated to an American Red Cross shelter after Hurricane Idalia knocked the power out and damaged the air conditioner at his Tallahassee home.

Christmas lives with medical issues that require him to live in air conditioning and use a walker to help with mobility. Without a working air conditioner, it wouldn’t have been safe for him to return home. And, in the chaos of the storm and evacuation, his car had run out of gas and he couldn’t travel to get what he needed.

Red Cross workers at the shelter passed this information to the Red Cross health services team, who got to work to help Christmas find the items he needed to return home safely.

Red Crossers Elizabeth Quinn and Richard Zlotnik picked Christmas up from the shelter this week and took him to several stores. They were able to find and purchase a new walker for him; however, they couldn’t find any portable air conditioners. So, they ordered him one online to be delivered to his home address. Once it arrives, they’ll follow up with Christmas to install it and make sure it’s working properly.

Zlotnik, a medical doctor from Greenville, South Carolina, assembled the new walker for Christmas so he could begin using it immediately.

“This is what we do. This is why we’re here,” said Quinn, a nurse from Winchester, Virginia, breaking into a smile. “He [Christmas] was just so lovely, and so thankful to be helped by the Red Cross.”

Christmas had been in a Red Cross shelter for more than a week after Idalia made landfall as a category three hurricane on Aug. 30, damaging homes and infrastructure. Zlotnik and Quinn are two of the more than 730 Red Cross disaster workers who are in Florida and Georgia to help people affected by Hurricane Idalia.

Many people who evacuate or whose homes are damaged by natural disasters find themselves without medication or other essential medical supplies. The Red Cross health services team, Zlotnik explains, helps connect people with much-needed medication and medical equipment – from wheelchairs and nebulizers to eyeglasses and CPAP machines.

Red Crossers who manage shelters during disasters are trained to ask residents what they need, and pass that information on to the health services team, Zlotnick says.

Written by Bethany Bray Patterson

Sheltering the whole family

A Taylor County resident was staying at Red Cross shelter in Perry, Florida after Hurricane Idalia made landfall Aug. 30, damaging homes, infrastructure and the power grid.

She wasn’t sleeping well for the first few nights she was there, so she asked the shelter staff if she could move her cot next to where her dog, Buttercup, was staying in a crate. That made all the difference, says Sandi Poreda, a Red Cross volunteer who is pet liaison for the Red Cross shelters established in Florida for residents affected by Idalia.

Once the woman was next to Buttercup, a basset hound mix, she was able to sleep through the night. “You could see how calm they were together,” Poreda says.

“Pets are family members,” says Poreda, a board member of the Capital Area chapter of the Red Cross of North Florida. “Imagine if you had to evacuate from a disaster and you didn’t know where your child [or another family member] was. How would that hinder your recovery? By keeping pets and their owners together, there is an emotional benefit – and that’s even more important to maintain during a disaster.”

Poreda is embracing a new role the Red Cross has established, pet liaison, as animals are being allowed in certain Red Cross shelters during disasters, when circumstances allow. A longtime “dog mom,” Poreda volunteers both for the Red Cross and the local humane society in Tallahassee. “This position was made for me,” she says, smiling. “It combines my two passions … I will always love the Red Cross, and animals.”

During the Hurricane Idalia response, dozens of pets were allowed in a few, select Red Cross shelters – including, cats, dogs, gerbils and even a squirrel that was being rehabilitated after an injury. Poreda has been traveling between all the shelters since the storm made landfall to check in and ensure that everything is running smoothly with the pets and their owners.

“Some people don’t feel safe without their pets,” says Poreda. “I understand. If I have to evacuate, my dog is my kid and he’s coming with me.”

The Red Cross requires animals to be restrained or kept in crates at shelters and it’s made clear that the owners, not Red Cross workers, are responsible for feeding, walking and cleaning up after the animals, Poreda stresses.

The animals are usually kept in an area that is separate or away from shelter residents without pets. If a resident raises a concern about being housed in the same building with pets, such as allergies, Red Cross workers will do their best to accommodate them, either moving them to another part of the building or relocating them to a shelter without pets, Poreda says.

It’s a new system, and Poreda admits that everyone is adapting and learning the best way to accommodate and help both two- and four-legged residents during disasters. However, the benefits are clear, she says.

When people are separated from their pets during a disaster, they worry about whether the animal is safe – and that worry and stress impedes their recovery, Poreda says.

“I’ve seen what happens when people are afraid to bring their pets to a shelter and leave them behind,” she says. “This is an incredible opportunity to help humans and animals that are affected by disasters.”

Animals in Red Cross shelters

  • When possible, Red Cross shelter workers will do all they can to accommodate domesticated pets comfortably, however, depending on the situation, pets may need to be housed in a different location with support from animal welfare groups.
  • Service animals are always welcome in Red Cross emergency shelters and are not considered pets.
  • People who are evacuating to a Red Cross shelter can check redcross.org or the Red Cross Emergency app to see which shelters allow pets. Pet owners should bring food for their pet and a crate, pet carrier or other means of keeping their pet restrained at the shelter. Dog owners should also bring proof of their dog’s vaccinations, if possible.

Written by Bethany Bray Patterson

Partners in compassion

Hurricane Idalia made landfall on Aug. 30, leaving a swath of destruction across the Southeast. Thousands of people face a long road to recovery as some households remain without power and clean-up continues.

American Red Cross disaster workers are with them, providing comfort, support and relief – and will be in the days and weeks ahead.

From opening shelters and providing hot meals to setting up portable laundry and shower facilities for residents affected by the hurricane, this essential work would not be possible without the support of Red Cross partner organizations.

‘Everybody has to eat’

The American Red Cross has been sending mobile feeding vehicles out into communities that were hardest hit by Idalia, providing hot meals to people affected by the storm.

Mercy Chefs has cooked and provided several thousand meals for distribution by Red Cross teams in local communities through the last week. The Virginia-based nonprofit partners with local churches during times of disaster to prepare free meals for those impacted.

Since Idalia made landfall, Mercy Chefs has been providing lunch and dinner to local residents and first responders every day by using the kitchen facilities at Westwood Baptist Church in Live Oak, Florida. In addition to the residents who drive up to the front of the church to receive food, Mercy Chefs has been loading meals onto Red Cross mobile feeding vehicles from a side entrance.

“Our mission is simple: To feed people,” said Joel Cauley, director of church partnerships at Mercy Chefs. “Everybody has to eat, and our job is to provide meals … We are happy to partner with great organizations like the Red Cross during times of need.”

Mercy Chefs has collaborated with the Red Cross during disasters in the past, and it’s a trusted partnership that allows both organizations to reach and feed more people, Cauley said.

“Partnering with the Red Cross has been great because they have the capability to go out and reach the communities we may not be able to,” he said. “The Red Cross has been instrumental in helping with [meal] delivery after Idalia, and we are very appreciative of it.”

Shelter after the storm

Dr. Ronnie Mathis, senior pastor of the Crossing Jordan Baptist Church didn’t have to think very long about how to answer when the American Red Cross asked about opening a shelter in his Valdosta, Georgia church building.

Many in his congregation hadn’t had a hot shower or a hot meal in days after Hurricane Idalia tore through the area, damaging homes and infrastructure and disrupting utility service.

“I knew there was a need for help in my community, and the Red Cross came to our rescue,” said Mathis.

Mathis said his heart “fluttered” with joy when he saw Red Cross vehicles arrive in his church parking lot and begin to unpack shelter equipment and supplies. In the Valdosta area, many of the people in the places hardest hit by Idalia live in poverty. Support from the Red Cross means they have access to much-needed supplies and resources that they might not have otherwise, he said.

“I don’t’ need to say [to the community,] ‘help is coming.’ I can now say ‘help has arrived’,” said Mathis, smiling. “I’m just so thankful for the Red Cross.”

Written by Bethany Bray Patterson

I’m so glad that God sent you to help me

Hurricane Idalia made landfall in Florida’s “Big Bend” as a Category 3. Bringing a life-threatening storm surge, major flooding and wind damage to the region, the storm has affected several counties in Florida in Georgia. This became Richard’s opportunity to make a difference. 

Since landfall, more than 700 Red Cross disaster workers have provided comfort, support and relief to people impacted by Idalia. With the help of partners, the Red Cross has provided more than 209,000 meals and snacks and we’ve assessed damage in several counties.

The Red Cross currently has volunteers on the ground in affected areas, dedicated to conducting detailed damage assessments. Using cutting-edge technology that deploys advanced mapping and detailed demographics, teams are working diligently to locate and survey heavily damaged homes in the affected areas. Once damage is assessed, the Red Cross may be able to provide additional resources through recovery casework. 

One of the volunteers deployed for Idalia focusing on damage assessment is Judy Giacomino from Verona, Wisconsin. Judy traveled a long way to North Florida to be a part of the disaster response operation. She is working with our Damage Assessment Unit as a supervisor, where she is accessing hard-hit neighborhoods, going door-to-door and surveying homes and their damages, in order to determine the needs of each community. Once these factors are analyzed, it gives the organization a better understanding of the assistance required. 

While out in the field, Judy had an unusual encounter with a resident of Valdosta. A man waved at her from his screen door as she was surveying his neighborhood and when she approached him, he was in tears and told her he couldn’t reach anyone and that he was running out of oxygen and needed help. Judy, ready to help, replied saying “certainly, let me call 911.” Moments later, an ambulance showed up to the residence and took the man to the nearest hospital, for which he was incredibly grateful.

His last words to her before getting into the ambulance were “I’m so glad that God sent you to help me.” 

If you also want to experience your first deployment with the Red Cross, visit redcross.org/volunteertoday to sign up for opportunities with your local chapter. Our most-needed disaster positions include supporting shelters and providing health services. 

Written by Dariana Molina

When the Red Cross came in…we had a support system

Returning home. That’s what Charlesetta Gwinn is thinking about this week after Hurricane Idalia made landfall near her home in Live Oak, Florida.  Like so many, her family watched the storm’s projected track. They prepared for the worst but hoped for the best.

They made a plan. When the track zeroed in, it was time to take action.

Recalling the hours before landfall, Charlesetta said, “We thought the storm was going in one direction and it seemed as if the storm was following us.”

Charlesetta and her family evacuated to Tallahassee.  Days later, the family was ready to return home. Their usually familiar seeming roads were not ready to welcome them.  “We saw trees that were twisted,” said Gwinn.  “We were blessed that the trees missed our house.”  But without power in most of the city, Gwinn turned to a local Red Cross shelter for the essentials. 

“When the Red Cross came in, it was like night and day, we had a support system with hot meals, we even had spiritual care support,” said Gwinn.

Charlsetta’s highlight was meeting President Joe Biden as he toured the Red Cross shelter:

“There were all these things that I wanted to say to him,” said Gwinn.  “He had this big smile and just said thank you.”

The days following Hurricane Idalia’s landfall would be the first time Charlesetta and her family would interact with Red Cross disaster volunteers. Those days, she won’t forget.  “It was quite uplifting, because when you’re going through a crisis you really don’t know from day to day how things are going to turn out, but they made a transition to a facility like this very easy,” said Gwinn.  Even a week after the storm hit, many people are still counting on Red Cross shelters following Hurricane Idalia.

You can help people affected by Hurricane Idalia by visiting redcross.org, calling 1-800-RED CROSS (800-733-2767) or by texting the word IDALIA to 90999 to make a $10 donation.

Written by Duhane Lindo

I wouldn’t want to be anywhere else

Melissa Keen handed out cases of bottled water, shovels and other clean-up supplies to residents who stopped by an American Red Cross this week in Day, Florida.

While the shovels will be helpful, it’s the meaning behind the shovels that makes the difference to people in her small, rural community, she said.

“A shovel means someone’s thinking about them. Being handed something like this,” she said, gesturing to the Red Cross clean-up kits stacked in a corner, “makes people feel better about their situation.”

The third hurricane to make landfall in Florida this year, Idalia hit Florida’s “Big Bend” coast on Aug. 30, causing a swath of destruction across the Southeast. Since the storm made landfall, more than 680 trained Red Cross disaster workers have deployed to the area to help those impacted.

Keen said the storm knocked down large trees and damaged homes throughout her community, and many residents were without power for three or more days. Some of the hardest-hit homes were without power for a week, she said. Others have lost their homes entirely.

“It’s overwhelming at first, and some people had feelings of anger that it [Hurricane Idalia] happened here,” she said. “After day three or four, you’re wondering ‘what’s next?’”

Now that power is back and schools have resumed, residents are beginning to clear away debris, lending a hand to help one another. Red Cross trucks packed with shovels, rakes, trash bags, gloves and other supplies “arrived just at the right time” at the Day Community Center, Keen said.

The Red Cross has also provided water, food – 1,000 meals in the first weekend after the storm hit, Keen said – and installed portable facilities for locals to shower and do laundry.

“Anything that we told the Red Cross we needed has arrived quickly,” she said.

Many people stopped by to pick up supplies or use the shower facilities, but also just to talk and check in with others. Some, after surviving the storm and going days without power, were feeling isolated and “just want to be heard,” she said.

Keen says she stepped up to help at the Red Cross center for that very reason: To help distribute much-needed resources, but also to be a comforting presence to neighbors in need. A mother of five and the owner of a local fitness gym, she knew many who came in by name.

“We have some very resilient people here in Day,” Keen said. “We are fortunate that we have a very special community that comes together to help one another. I wouldn’t want to be anywhere else.”


By Bethany Bray Patterson

Devastation in Hawaii inspires action in Florida

While disasters are becoming larger and more frequent, it’s not as common to see two disasters back-to-back from a firsthand perspective. Richard Farra has experienced this recently.  

After visiting friends and family in his native state of Hawaii, Richard and his wife saw flames burning in Lahaina beneath them as they flew back to their home in California. It was a very emotional moment and he recalled wanting to turn the plane around and go back to help. He was inspired to sign up with the American Red Cross to help be of service to others facing disaster.

It didn’t take long to get the call. Later that month, Hurricane Idalia made landfall in Florida’s “Big Bend” as a Category 3. Bringing a life-threatening storm surge, major flooding and wind damage to the region, the storm has affected several counties in Florida in Georgia. This became Richard’s opportunity to make a difference.  

“Although I couldn’t go back to help in Lahaina, this is a wakeup call,” says Richard. “Sometimes people need something close to them to make them aware of what happens, what could happen to other people and how you can help.”

Today, more than 640 Red Cross disaster workers are providing comfort, support and relief to people impacted by Idalia. Since Idalia made landfall, the Red Cross has provided over 1,400 overnight stays in 28 shelters for those seeking shelter in Florida and Georgia. With the help of partners, the Red Cross has provided more than 125,900 meals and snacks, and our work is just getting started. 

If you also want to experience your first deployment with the Red Cross, visit redcross.org/volunteertoday to sign up for opportunities with your local chapter. Our most-needed disaster positions include supporting shelters and providing health services. 

Written by Dariana Molina

You can tell they love what they’re doing

More than 600 American Red Cross disaster responders are in north Florida and south Georgia to help people impacted by Hurricane Idalia, which made landfall Wednesday, August 30. Since then, the Red Cross has provided over 1,600 overnight stays in 29 shelters for those seeking shelter in Florida and Georgia.  

Red Cross post-storm shelters are available for people who have been evacuated and are unable to reach their homes or whose homes are unlivable. Post-storm shelters typically open within 72 hours after landfall and provide sleeping support items such as cots, blankets and pillows, meals, shower facilities, medical services, and other support services. 

At a shelter in Perry, Florida, resident Brittany Beach found herself feeling incredibly welcomed and comforted by Red Cross shelter staff. Brittany, her mother Wendy and sister Kimberly found a safe place to stay at a Red Cross Shelter after a tree fell on top of their home and it became inhabitable.

“They [volunteers] have great personalities, [they are] great people. I can tell they love what they’re doing.”

To make sure people have a safe place to stay during Idalia, Red Cross disaster workers and community partners are opening and supporting evacuation centers and shelters. Anyone who needs a safe place to go can find information on redcross.org, the free Red Cross Emergency app or by calling 1-800-RED CROSS. 

Written by Dariana Molina